Privacy Policy :
Welcome to NeighborCart, the web-based platform and mobile application provided by SolutionsMax Technology Services Pvt Ltd ("NeighborCart"), headquartered at Visakhapatnam, Andhra Pradesh, INDIA. NeighborCart is a brand owned and operated by SolutionsMax Technology Services Pvt Ltd. As a user of our platform, it's essential for you to understand how we handle your information to maintain your privacy and trust.
1. Introduction:
This Privacy Policy outlines how we collect, use, disclose, and protect your information while you use NeighborCart. By accessing the platform, creating an account, or using any of our services, you agree to abide by the terms of this policy.
2. Information Collection:
When you interact with NeighborCart, we collect various types of information, including:
- Personal Information: This includes details like your name, contact information, date of birth, and address, provided voluntarily during registration or while using our services.
- Sensitive Personal Information: This encompasses data such as passwords, financial information, and health records, subject to stringent protection measures.
- Transactional Information: Details of your transactions and interactions with the platform.
- Location-based Information: Information related to your device's location, collected with your consent.
- Non-Personal Information: General browsing data and device information that doesn't directly identify you.
When you access or visit the Platform, register, or set up an Account, we collect various pieces of information from you. While certain sections of the Platform can be browsed without registering, to access specific Services, an Account setup is necessary. This Privacy Policy pertains to the information collected about you, including:
While registering on the Platform to access Services, you may voluntarily provide certain details such as your full name, mobile number, email address, date of birth, gender, age, address details, and proof of identity like Permanent Account Number (PAN), passport, driving license, voter's identity card issued by the Election Commission of India, or any other government-recognized identification document. This collection of Personal Information is voluntary, and we affirm that we will handle, use, store, transfer, and share such information in accordance with applicable laws and this Privacy Policy.
We use this information to provide and improve our services, customize your experience, and ensure the security of our platform.
3. Use of Information:
Your information is used for various purposes, including service provision, internal operations, communication, and compliance with legal requirements. We may also occasionally request your participation in surveys to enhance your experience.
We use the information, for the following:
a) Providing and enhancing the Services on the Platform as per your request;
b) Utilizing for internal business operations and services, including warehousing, delivery, IT support, and data analysis;
c) Resolving disputes, administering our service, and diagnosing/troubleshooting technical issues;
d) Promoting a secure service on the Platform and safeguarding its integrity, along with that of the Services and users;
e) Designing and refining products, Services, and customer relationship management processes;
f) Collecting payments from you related to the Services;
g) Informing you about online and offline offers, products, services, and updates;
h) Customizing your Platform experience or sharing marketing materials with you;
i) Detecting, preventing, and protecting against errors, fraud, and other unauthorized activities on the Platform;
j) Enforcing and informing about our Terms of Service;
k) Processing and fulfilling your requests for Services or addressing your comments and queries on the Platform;
l) Contacting you through email, SMS, WhatsApp, telephone, or other communication modes regarding the Services;
m) Allowing our service providers, business partners, and associates to deliver tailored messages to you;
n) Communicating important notices or changes regarding the Services, Platform usage, and relevant Terms/policies governing your relationship with the Company and/or NeighborCart;
o) Ensuring compliance with legal requirements, regulatory reporting, and adherence to applicable laws;
p) Fulfilling our obligations and enforcing our rights arising from any contract between you and us;
q) Conducting research with pertinent partners;
r) Pursuing any other purpose with your consent at the time of information collection.
4. Sharing of Information:
We may share your information with trusted third-party service providers for operational purposes, compliance with legal obligations, or in the event of corporate transactions. Your consent will be sought before sharing information for marketing purposes.
Sharing of Information:
a) Third Party Service Providers: We may disclose your Personal Information to third-party vendors, delivery partners, consultants, and other service providers who either work for us or provide Services through the Platform. These third parties are obligated by contract to maintain the confidentiality of your Personal Information and to only use it for the purposes for which we disclose it to them. Such purposes may include providing access to Services, processing payments, facilitating marketing and advertising activities, conducting audits or data analysis, and investigating fraudulent or illegal activities related to the Services. Your explicit consent is obtained before sharing your Personal Information with third-party service providers, including payment gateways, for payment processing and management of payment-related information. We do not disclose your Personal Information to third parties for their marketing and advertising purposes without your explicit consent.
b) Compliance with Law: We may disclose your information, including Personal Information, as necessary to comply with laws, regulatory requirements, respond to lawful requests and legal processes, protect our rights and property, enforce the Terms, prevent illegal activities, and ensure personal safety and asset protection in emergencies. We reserve the right to share aggregated and anonymized information with third parties at our discretion.
c) Acquisition, Sale, or Merger: In compliance with applicable laws, we may share all of your Personal Information, including Sensitive Personal Information, with other business entities in the event of a merger, sale, reorganization, amalgamation, joint venture, assignment, restructuring, or transfer of any portion of our business.
d) Sharing of Information with Third Parties for Platform Operation: In case of termination of the license agreement or modification of the license territory, we may share all or part of your Personal Information, including Sensitive Personal Information, with the incoming licensee to ensure the smooth operation of the Platform and seamless user experience.
e) Sharing of Information with Affiliated Entities and Third Parties: Subject to applicable law, we may share your Personal Information, including Sensitive Personal Information, with our Group or affiliated entities, third parties, or entities registered under applicable laws, either in India or abroad, provided they ensure data protection standards comparable to those in India. By using the Platform, you consent to such sharing of your Personal Information and Sensitive Personal Information with these entities.
You expressly agree and consent to us collecting, storing, processing, transferring, and sharing information related to you with third parties, such as entities registered under applicable laws, including payment gateways and aggregators, solely for the purpose of providing Services to you or improving your experience on the Platform.
5. Security Precautions:
NeighborCart employs reasonable security measures to safeguard your information against unauthorized access, disclosure, or alteration. However, we cannot guarantee absolute security, and you are encouraged to take measures to protect your account information.
6. Retention of Information:
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Upon request, we will delete or anonymize your data, subject to legal constraints.
7. Links to Third-Party Sites:
NeighborCart may contain links to third-party websites, whose privacy practices we do not control. We encourage you to review the privacy policies of such sites before providing any personal information.
8. Public Posts:
Any content you share publicly on NeighborCart, such as reviews or feedback, may be visible to other users. We reserve the right to moderate and use such content for platform improvement purposes.
9. Consent, Rectification, and Policy Changes:
You have the right to withdraw consent, update your information, and seek rectification of inaccuracies. We may update this Privacy Policy from time to time, and your continued use of NeighborCart constitutes acceptance of the updated terms.
10. Grievance Officer:
For any concerns or complaints regarding your privacy, you may contact our designated Grievance Officer at [email protected].
11. Questions?
If you have any questions about this Privacy Policy or our practices, please reach out to [email protected].
This Privacy Policy is effective as of [date], and any updates will be communicated to users promptly. Thank you for entrusting NeighborCart with your information.